Our FAQs cover a wide range of practise related questions. Answers to your questions here:

Is there a fee to enrol? 

Enrolling at Mount Medical Centre is at no cost to the patient. Your first consultation with a doctor will cost $100 and is 30 minutes long. This provides an opportunity for you and your doctor to get to know each other, for us to update our system with your information and to take a look at your medical records (if received). 

Whats the best way to make an appointment?

The easiest way for you to make an appointment (as well as order a repeat prescription or see your test results) is to enrol in Manage My Health. This needs to be done at reception in person, then it can be accessed via our website or the downloadable app. Good news – it is free to enrol and use Manage My Health! Alternatively, please call 07 575 3073 to make an appointment. 

Can I ring for a prescription?

Yes, you can. The answerphone message will then direct you to press ‘1’ and you will be directed to a staff member. The easiest way to order a prescription is via Manage My Health – see above.  Please note that some prescriptions need clinical contact with a doctor for medicolegal and safety reasons, and you may be asked to make a doctor appointment. 

Can I refill a prescription? How?

The easiest way for you to order a prescription is to enrol in Manage My Health. This needs to be done at reception in person, then it can be accessed via our website or the downloadable app. Good news – it is free to enrol and use Manage My Health! Alternatively, please call 07 575 3073.    

What if I need a house call?

We offer doctor home-visits when required. Sometimes it may not be possible to come into the clinic. Please call 07 575 3073 to arrange a home visit. Please be aware that there will be an additional fee for this service. 

Why do the doctors run late sometimes?

It can be frustrating when you arrive on time for your appointment, only to be left waiting for the doctor who is running late. This frustrates us too! Here are some reasons why this happens: 

  •  Someone booked before you arrived late, but was still seen. This then has knock-on effects throughout the day.
  •  An urgent or emergency case arrived without an appointment and, due to the nature of the concern, was needed to be seen immediately. 
  •  An appointment ran longer than the allocated 15 minutes of time. 

To avoid us running late, here are some ways that you can help:

  • Please arrive before your appointment time and allow extra time for traffic and parking.
  •  Please remember that our standard appointment time is 15 minutes long, which includes time to write notes in your medical file. If you have a few items to discuss, then please allow extra time by requesting a double/30 minute appointment. 

Why can’t I get in to see the same doctor all the time when I want to?

We value the ongoing relationship between you and your doctor, and would prefer you to see the same doctor on each visit.  We try our best to have appointments available with each doctor every day. Some of our doctors work varying hours, varying days and also take holidays when able. In order to maximise your chance of seeing the same doctor, we ask that you try to make an appointment at least a few days prior to needing to come in. This will ensure you have the flexibility of choosing the doctor you prefer to see, and also at the time of day that suits you best. 

What are the benefits and risks of the COVID vaccine? 

At Mount Medical Centre, we endorse and support the COVID vaccine roll out in Aotearoa. All vaccinations come with potential side effects and adverse reactions. See here for more information: https://covid19.govt.nz/covid-19-vaccines/vaccine-development-and-safety/side-effects-of-covid-19-vaccines/