Appointments during Covid-19 (Updated 24/11/21)

For the safety of our patients, their whanau and our staff we have made a few changes at Mount Medical Centre – these changes will continue through the ‘traffic light’ protection framework. 

Masks:  We ask that you and any support people/family that you bring with you please wear a mask within the building. If you have an exemption or are unable to wear one, we ask that you wait in your car and call our reception so they can let the doctor/nurse know you are here.  

Appointments: When booking an appointment, you will be asked if you have any symptoms suggestive of Covid-19. Please let our reception know if this could be the case so you can be booked in appropriately.  

                   : For those aged 12 and over with symptoms similar to Covid-19,  a phone appointment with a doctor will be booked who can then decide as to the appropriate management. This may involve a swab with our nurses or a physical exam in our dedicated room. Your doctor may be able to do everything over the phone as a lot of viral type illnesses can be appropriately managed this way.  

                   : For those aged under 12, a phone appointment will be offerred unless you would prefer your child to be seen in person. Please let reception know your preference. Please remain in your car and call our reception team when you have arrived and our doctors/nurses will meet you at your car.  

                  : If you have no symptoms similar to Covid-19 and are booking a consult, then you will be asked if you are currently in self-isolation or been in contact with anyone with Covid-19. If so, you will need to have a phone consult initially with a doctor/nurse.  

Waiting room: If our waiting room is full we may ask that you wait in your car to ensure physical distancing is maintained.  

Manage by Health:  will only be accessible for repeat prescriptions and phone consultation bookings.  

These changes are for the safety of both you and our staff and we ask kindly for your patience and understanding during this time.  

Making Appointments

Please telephone for an appointment between the hours 8am to 5pm. To enable us to run to time we ask all patients to make appointments either for the doctor or nurse clinic. A normal appointment is for 15 minutes.  We also have Manage My Health in which you can make an appointment for phone consultations online.  We appreciate your co-operation.

Please do not arrive at Mount Medical Centre without an appointment. 
When you call you will speak to a staff member who will help you with the following:

  • If you need a script, we’ll send it electronically to your pharmacy for you to pick up.
  • We will not prescribe for more than 3 months for safety reasons.
  • You can request regular prescriptions via Manage My Health (please ring reception if you wish to register for this)

If You have an On-site Appointment

  • You will need to sanitise your hands when you enter our building, and please see above regarding mask use.
  • We ask you to minimise people coming into the practice with you and that they also comply with our mask use policy.

We understand that you may be feeling a great deal of unease and we want to reassure we’re doing everything we can do so we all stay safe.