Our FAQs cover a wide range of practise related questions. Answers to your questions here:
Is there a fee to enrol?
Enrolling at Mount Medical Centre is at no cost to the patient. Your first consultation with a doctor will cost $100 and is 30 minutes long. This provides an opportunity for you and your doctor to get to know each other, for us to update our system with your information and to take a look at your medical records (if received).
Whats the best way to make an appointment?
The easiest way for you to make an appointment (as well as order a repeat prescription or see your test results) is to enrol in Manage My Health. This needs to be done at the reception in person, then it can be accessed via our website or the downloadable app. Good news – it is free to enrol and use Manage My Health! Alternatively, please call 07 575 3073 to make an appointment.
Can I ring for a prescription?
Yes, you can. The answerphone message will then direct you to press ‘1’ and you will be directed to a staff member. The easiest way to order a prescription is via Manage My Health – see above. Please note that some prescriptions need clinical contact with a doctor for medicolegal and safety reasons, and you may be asked to make a doctor appointment. You can also use our prescription form at https://mtmedical.co.nz/order-prescription-online/.
Medication review appointment
One way that we can ensure the best possible care of your ongoing medical needs is be reviewing your regular prescriptions. Sometimes we do not have adequate time to do this, or you may not be able to find the time to come in to do so when you are feeling well. But it is important to make sure that important monitoring is occurring, the medications are still required and that a plan is made for the coming months. So we have instituted a regular 6-monthly ‘medication review’ appointment for repeat prescription requests. We will let you know if this applies to you when you request your medications, and appreciate your cooperation with this process.
Can I refill a prescription? How?
The easiest way for you to order a prescription is to enrol in Manage My Health. This needs to be done at the reception in person, then it can be accessed via our website or the downloadable app. Good news – it is free to enrol and use Manage My Health! Alternatively, please call 07 575 3073 or use our prescription form at https://mtmedical.co.nz/order-prescription-online/.
What if I need a house call?
We offer doctor home-visits when required. Sometimes it may not be possible to come into the clinic. Please call 07 575 3073 to arrange a home visit. Please be aware that there will be an additional fee for this service.
Why can’t I get in to see the same doctor all the time when I want to?
We value the ongoing relationship between you and your doctor, and would prefer you to see the same doctor on each visit. We try our best to have appointments available with each doctor every day. Some of our doctors work varying hours, varying days and also take holidays when able. In order to maximise your chance of seeing the same doctor, we ask that you try to make an appointment at least a few days prior to needing to come in. This will ensure you have the flexibility of choosing the doctor you prefer to see, and also at the time of day that suits you best.
Do you use AI note taking software?
At Mount Medical Centre, we are dedicated to continuously enhancing the quality of care and ensuring that your experience is as seamless as possible during your visits. We’re thrilled to introduce Heidi, our innovative note-taking tool designed to transform the way we document and manage patient information.
What is Heidi?
Heidi is an advanced AI tool that assists our healthcare providers by automatically capturing key details during your consultations. It works discreetly in the background, recording important aspects of your visit, such as your symptoms, medical history, and your doctor’s recommendations. By automating the note-taking process, Heidi helps maintain accurate and comprehensive medical records without interrupting the flow of your appointment.
Why Use Heidi?
- Improved Accuracy and Detail: Heidi transcribes consultations with remarkable precision, ensuring that no detail goes unnoticed. This thorough documentation enhances our ability to diagnose and develop effective treatment plans tailored to your needs.
- Enhanced Focus on You: With Heidi managing the note-taking, our healthcare providers can concentrate entirely on you. This leads to more meaningful interactions, better communication, and a stronger doctor-patient relationship.
- Time Efficiency: By reducing the time spent on administrative tasks, Heidi allows our doctors to dedicate more time to patient care. This means shorter wait times and the capacity to accommodate more patients while maintaining high-quality care.
- Consistency and Continuity: Heidi ensures consistent documentation of your medical records, which supports continuity of care. Whether you see the same doctor or a different provider at our centre, detailed notes allow any healthcare professional to deliver informed and cohesive care based on your complete medical history.
Patient Privacy and Consent
Your privacy is our top priority. If you ever feel uncomfortable with Heidi being used during your consultation, please let your General Practitioner know. We fully respect your preferences and will employ alternative note-taking methods as needed.
Conclusion
The introduction of Heidi marks a significant advancement in our commitment to leveraging technology for improved patient care at Mount Medical Centre. We believe this tool will greatly enhance the accuracy, efficiency, and overall quality of your healthcare experience.
If you have any questions or concerns about Heidi, please feel free to discuss them with your GP or any member of our healthcare team. Your comfort and confidence in our services are paramount to us.